Return Policy

Our guarantee of quality jewelry, and the top satisfaction of your purchase 

Not Happy With Your Purchase ? Whatever Reason It is, Return Them to us Within 10 Days of Receipt!

At Karen Silver Design, we place customers’ satisfaction as our top priority. As we believe in our best-in-class quality of our product, we stand be hide the quality of our beautiful jewelry and you can trust in receiving the premium silver jewelry at the best wholesale price from the most reliable and responsible silver jewelry manufacturer. Otherwise, return them to us and get 100% cash back!


Quality Guarantee Policy

  • Get 100% cash back for your return or choose to make them as a store credit for your next purchase. Refund will be made via the original payment method that you choose.
  • No restocking or any kind of fee on your return. Simple as that!
  • We believe, customer should not be paying for return shipping cost if they are not happy with the purchase. By this, we offer a FREE return shipping cost. We will credit your return shipping cost for your future purchase.

Hassle Fee Return Instruction

Return process  is simple and  hassle free. All you need to follow are simple instructions

  • Contact our helpful customer service staffs by email or call us at +66 2 615 2224 to receive the Return Authorization Number (RAN). Return Authorization Number will be required for return.  Any return made without RAN will not be accepted
  • All return will need to be in its original package and same condition you received. 
  • Refund will be made via the original payment method that you choose.
  • Other than item defective return reason, you are required to return all product of that design. For example you purchase 3 pieces of earring Model ES0001. If you are not happy with design, we require you to ship us back all 3 pieces of that model ES0001. We will accept return of 2 pieces of ES0001 only if they are defective item. 

 

This return policy is only applicable for purchase made in www.karensilverdesign.com 


Have Question?  

Our Customer Service staff is more than happy to help ! 

Call for support at: +66 2457 3331 

Working Hours: Monday - Friday, 8:30 AM - 19:00 PM (UTC+6)